Customer Service/Software Support

  • Location
    York, North Yorkshire
  • Salary
    £ 20000 - £ 23000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Are you a real people person who has a passion for customer service? Are you interested in beginning a career in IT in the one of the most innovative companies in their field? If so this is the right role for you!

This company offers world class training, an amazing office space and working environment and are looking to add to their world class customer service team!

Our client, based on the outskirts of York is a cloud-based business management solution company, who are continuing to expand as the demand for their products and services grow. Due to this growth in business our client Is looking to expand their team and are now recruiting permanent Customer Services Advisor

This role will be a blend of technical support and customer services where you will have a hands-on role in enabling their clients to get the most out of their software, whilst fixing any faults that arise.

As a Customer Services Advisor your role will include;

  • Being first- and second-line support for client's bespoke software

  • Contacting clients via telephone, email and live chat with the aim to resolve 90% of issues and queries.

  • Remotely logging in to fix common faults or direct clients to resolve the issues

  • Attending client visits will become part of the role where you will have the opportunity to demonstrate the software and service.

  • Educate new and existing clients of the product via video calls and conferences.

  • Assist with the process improvement, offering new ideas to benefit the team and company.

The successful candidate will be a team player, have a positive attitude and thirst for knowledge, experience in delivering customer service excellence, have strong and clear communication in person and over the phone and be loyal and company orientated.

Hours of work: between 08:30am - 6:00pm Monday - Friday plus 1 in 5 Saturdays working 9 - 3 (time is given back in lieu usually the following Friday, so you get a long weekend)

The salary for Customer Services/Software Support is £20,000 to £23,000 plus the following benefits;

  • Opportunities to learn and progress within the company

  • Excellent team working environment

  • Regular salary reviews not just annually but based on progress and contribution

  • Quarterly social budget for fun team events

  • Holidays starting at 25 days increasing to 30 days for long term service

  • Vitality Health which comes with plenty of benefits including private health cover

  • Life Insurance

  • Pension scheme and employer contribution

  • Cycle to work scheme.

This client is a market leader within their sector and for the right candidate offers excellent long-term career prospects.

If you are a real people person with a passion for customer service looking to start a career in IT then this role could be perfect for you!

For more information contact our York office on 01904 640333 or click the link below to apply.

What Adecco can do for you?

We are here to support you through your recruitment process and we offer the following services:

  • Review of your CV to make sure that your application stands out from the crowd

  • First stage interview will be conducted with our consultant using our new Adecco video platform

  • We can arrange interview preparation to support you so you can present yourself professionally and confidently

  • Send you tips on competency based interviewing

  • Help with client research to make sure you are making the right decision for your career

  • Help to negotiate Salary with the client to make sure you get what you deserve

  • We provide a candidate after service , our door is always open and we will check how your new role is going.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kieran Phillipson