Customer Services/Software Support

  • Location
    York, North Yorkshire
  • Salary
    £ 19500 - £ 23000 / Year
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-122020-159493

Being first and second line support for clients bespoke software


� Contacting clients via telephone, email and live chat with the aim to resolve 90% of issues and queries.


� Remotely logging in to fix common faults or direct clients to resolve the issues


� Attending client visits will become part of the role where you will have the opportunity to demonstrate the software and service.


� Educate new and existing clients of the product via video calls and conferences.


� Assist with the process improvement, offering new ideas to benefit the team and company.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Amanda Allcock