Customer Support Administrator

  • Location
    Bourne End, Buckinghamshire
  • Salary
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Sales Administrator

My client based in Stokenchurch is looking for a Customer Service Administrator to support within the sales team with processing customer orders, responding to customer requests effectively, and to be pro-active in ensuring the business meets and exceeds, the expectations of customers ensuring the business remains their supplier of choice.

Other duties will involve:

  • Load all sales orders and schedules on to WinMan ERP (Enterprise Resource Planning) system

  • Manage outbound shipping dates to customers and run 'Shipments' regularly throughout the working day

  • Liaise with the sales team and other departments to improve processes, efficiencies and reduce errors

  • Book on all international shipments and load details onto the group dispatch tracker

  • Respond to all Proof of Delivery requests, providing signature and images to customers where required

  • Ensure customers are set up correctly and within a reasonable time period

The successful candidate will have exceptional customer service and strong attention to detail skills, as well as previous administrative support experience within a sales environment. You must be able to work independently and within a team and demonstrate initiative. Previous experience within an OEM (Original Equipment Manufacturer) environment advantageous.

In return, my client offers a benefits package which includes 23 days annual leave, rising to 25 with service + bank holidays, health cash plan and pension scheme, life insurance and an annual bonus + more!

If you would like to hear more about this exciting opportunity, please contact Adecco Aylesbury on 01296 428782!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Madison Saw