Customer Support Administrator

  • Location
    Bristol, City Of Bristol
  • Salary
    £10.00/Hourly
  • Job type
    Contractor
  • Industry
    Admin and Secretarial
  • External Reference
    JN-012022-231290
  • Category
    Office and Secretarial - Administrator

Full time - Customer Support Administrator Wanted!



Hourly rate: £10.00


Location: BS16 - Emersons Green


Working times: Mon-Fri 9-5pm


Immediate start


Temporary, on-going


Potential of permanent & flexible working options


Benefits:



  • Eye vouchers

  • Shopping discounts



  • Pensions

  • 24/7 Counselling



Duties & responsibilities:




  • To provide high quality administrative and process support, working collaboratively with Telesales & Retention Sales Advisers and Field Sales Teams to deliver a market leading customer experience.

  • Through developing knowledge and expertise, you'll ensure that all allocated processes are completed accurately and to a high quality, whilst ensuring that all sales, quality, and productivity targets are met.

  • You'll provide flexibility to ensure that we adapt to the needs of our customers and manage the changing demands of our business across key trading periods.

  • To provide expertise in delivering key administrative or process tasks including converting, ordering, and authorising customer orders accurately and to a high-quality standard to support delivery of market leading customer experience.

  • To ensure accurate production, processing, and distribution of all customer documents.

  • To develop knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in role.

  • To take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer

  • To be proactive in communicating and collaborating with colleagues across the organisation to ensure administrative and process tasks are completed accurately and to agreed SLAs

  • Ensure that all actions undertaken meets our TCF (treating customers fairly) obligations and where issues arise that these are flagged to the Telesales & Retention Leadership team.

  • Act responsibly, including ensuring compliance training is completed to time, documentation is completed in a compliant fashion and procedure manuals are kept up to date.



The Individual:




  • You'll have experience within a Customer Service environment, providing administrative support.

  • Effective verbal and written communication

  • Good numeracy skills

  • Effective problem-solving skills

  • Good attention to detail

  • A working knowledge of Microsoft Office including Word & Excel

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlotte Palmer