Customer Support Administrator

  • Location
    Sheffield, South Yorkshire
  • Salary
    £ 18000 - £ 23000 / Year
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Due to internal promotion, an excellent opportunity has arisen with our prestigious client for an experienced Customer Support Administrator.

This is an exciting opportunity to join a market leading organisation who specialise in bespoke and specialist products for the healthcare sector.

The successful candidate will handle assigned customer communications and orders with exceptional care and attention to detail.

Key Duties and Responsibilities:

  • Communicating with customers over telephone and email, delivering the highest standards of customer care at all times

  • Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate

  • Understanding customer requirements and providing quotations

  • Adhering to individual and team Service Level Agreements for call answering, call handling, response times and quality of service measures

  • Liaising with internal departments and other key stakeholders to ensure the best possible information is provided to customers

  • Developing and communicating strong product knowledge

  • Listening to and interpreting customer needs appropriately to achieve the best possible results every time

Person Specification:

  • You will be a committed and motivated individual who takes accountability for own case load but also works effectively as part of a small team

  • Excellent verbal and written communication skills

  • Dedicated to developing strong knowledge of company products and service standards and you will take a great deal of pride in meeting and exceeding customers' expectations

  • You have a positive 'can do' attitude, a pleasant and professional telephone manner and a strong work ethic.

  • Educated to A-Level / Degree level (or equivalent) would be preferred

Initially, you will be required to work in the office (following up to date government COVID Secure guidelines). After initial training, there is potential for flexible working with some working from home available.

This is an excellent opportunity to join a leading organisation who offer a great range of benefits and training opportunities, designed to help the successful candidate reach their full potential whilst feeling a truly valued and appreciated team member

This is a full time, permanent opportunity working Monday to Friday

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Swallow