Customer Support Administrator

  • Location
    Sheffield, South Yorkshire
  • Salary
    £ 20000 - £ 23000 / Year
  • Job type
  • Industry
  • External Reference
  • Category
    Office and Secretarial - Administrator

Due to continued growth and internal promotions, our client is looking for three Customer Support Administrator's join their friendly and professional office-based team in Sheffield.

This is a fantastic opportunity to join a market leading, pioneering organisation who offer a competitive starting salary and an excellent benefits package.

Specialising in bespoke, innovative and specialist products for the healthcare sector, our client is experiencing an exciting period of further growth. They have continued to go from strength to strength throughout the pandemic and whilst ensuring the safety of their team at all times, have proactively led the way to ensure they continue to support and deliver their customer's needs

The ability to listen and understand unique customer needs and to identify and communicate appropriate solutions is key to this role. As a Customer Support Administrator, you need the aptitude to learn and absorb detailed product information across the company's extensive range of technical products.

Customer Support Administrator Key Duties and Responsibilities:

  • Communicating with customers over telephone and email, delivering the highest standards of customer care at all times

  • Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate

  • Understanding customer requirements and providing quotations

  • Adhering to individual and team Service Level Agreements for call answering, call handling, response times and quality of service measures

  • Liaising with internal departments and other key stakeholders to ensure the best possible information is provided to customers

  • Developing and communicating strong product knowledge

  • Listening to and interpreting customer needs appropriately to achieve the best possible results every time

Person Specification:

  • Excellent verbal and written communication skills

  • Dedicated to developing strong knowledge of company products and service standards and you will take a great deal of pride in meeting and exceeding customer's expectations

  • You have a positive 'can do' attitude, a pleasant and professional telephone manner and a strong work ethic.

  • Educated to A-Level / Degree level (or equivalent) would be preferred

Initially, you will be required to work in the office (following up to date government COVID Secure guidelines). After initial training, there is potential for flexible working with some working from home available.

This is an excellent opportunity to join a leading organisation who offer a great range of benefits and training opportunities, designed to help the successful candidate reach their full potential whilst feeling a truly valued and appreciated team member

This is a full time, permanent opportunity working Monday to Friday 09:00am to 17:00pm

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Swallow