Customer Support Advisor

  • Location
    Sheffield, South Yorkshire
  • Salary
    £ 18000 - £ 20000 / Year
  • Category
    Sales & Retail - Customer Services
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

£18,000 - £20,000 (depending on experience) + Westfield Health + benefits

Office based, Monday to Friday 9:00 - 17:00

Due to continued growth our client is seeking a Customer Support Advisor to join their friendly & professional, office-based team. The successful candidate will handle assigned customer communications with exceptional care and attention to detail. They pride themselves on the highest levels of customer service, aiming to delight and continuously exceed the expectations.

You will be a self-starter, able to work on your own initiative as well as part of a small team where everybody's contribution is essential to their success. Previous experience in a similar role would be highly advantageous but not essential as full training will be provided. The ability to listen and understand unique customer needs and to identify and communicate appropriate solutions is key to this role. As a Customer Support Advisor you would need the aptitude to learn and absorb detailed product information across our range of postural support products designed especially for children.

Key responsibilities

  • Communicating with customers over telephone & email; committed to the highest standards of customer care

  • Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate

  • Adhering to individual and team Service Level Agreements for call answering; call handling; response times & quality of service measures

  • Working as part of a team to delight and exceed customer expectations

  • Liaising with Product Advisors and other key stakeholders to ensure the best possible information is provided to customers

  • Developing and communicating strong product knowledge

  • Listening to and interpreting customer needs appropriately to achieve the best possible results every time

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Danielle Robson