Customer Support Consultant

  • Location
    Chester, Cheshire
  • Salary
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Job Title: Customer Support Consultant.

Location: Chester.

Salary: £16500 p/a.

Hours: Full and part time available. 5 out of 7 days, shift patterns.

Our client is looking for enthusiastic customer service professionals, to join their expanding team. Our client is a holiday property company, working closely with property owners and holiday customers. The role will include communicating and liaising with customers and property owners daily, answering queries and questions. The role requires you to have a proactive approach to dealing with customers, as well as having a thorough knowledge of the business to guide customers and property owners. You will be required to support other areas of the business when needed, deliver outstanding customer service, work in a timely manner and work to enhance and maximise income per booking.

Essential Experience

  • Positive and dynamic approach to customers

  • Skills in negotiating

  • Excellent communication skills

  • Ability to recognise improvement areas and share these

  • IT literate

  • Empathetic approach

  • Quick thinker

  • Excellent written and verbal skills

  • Attention to detail

  • Patient and diligent approach

  • Commercial acumen

  • Dealing with customer enquiries over the telephone and via email

Role responsibilities:

  • To meet all agreed monthly targets around SLA's

  • To meet/exceed all quality measure

  • To attend training sessions for personal development

  • To take personal responsibility for customer interaction and follow up as required

Key Performance Indicators

  • Meet/exceed monthly quality targets

  • Meet/Exceed individual DND measurements

  • Attendance to be in line with company guidelines

  • Meet and exceed any customer measures that are in place

Personal Attributes:

  • Results Driven

  • Motivated and enthusiastic

  • Attention to detail

  • Creative

  • Punctual and reliable

  • Strong team player

  • Customer focused

  • Keen negotiator

  • Work under pressure

  • Organisational skills

  • Excellent written skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Megan Reynolds