Customer Support Coordinator - 12 Month FTC

  • Location
    Warrington, Cheshire
  • Salary
    £ 24000 - £ 25000 / Year
  • Category
    Office and Secretarial - Sales Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

Adecco Recruitment Warrington are supporting our client based in Birchwood Warrington who are looking for Customer Support Coordinator for a 12-month fixed term contract to start August / September. This will be working Monday - Friday, 9am - 5pm and will be paying a salary of £24,000 - £25,000 + discretionary company bonus on completion of contract.

The role;

You will be responsible for all incoming customer queries and support the customer and account managers with pricing information and processing of orders / refunds as directed. You will be a multitasker and have great attention to detail with ideal knowledge of SAP.

  • Responding to queries from Customers/Colleagues regarding price information

  • Directing queries and tasks to relevant departments

  • Request new account numbers from Accounts Dept to be sent so they can ensure orders are sent to the correct account

  • Create offers to add new or amend previous prices

  • Responsible for ensuring that there is a continuous flow of information between UK and Europe with regards to customer accounts

  • Completion of spreadsheets from customers in relation to all products used, list price of products, discounts, special prices and delivery charges

  • Dealing with customer telephone calls that have been diverted from Europe as they relate to matters other than inputting of orders

  • Investigating Invoice Queries

  • Raising credit requests for incorrectly charged products, getting them signed off, arranging for credits to be raised

  • Responsibility for all monthly consumable price condition renewals in SAP, providing pricing information/ monthly prices, updating prices with offers /or extending prices before they expire from the system

  • Send out proposals to customers for annual price increase upon request

  • Ordering external company products - Brochure and updating Purchase Order Spreadsheet

  • Customer Account List updated as & when

  • Cover for colleagues in the absence as and when required for Holiday periods

  • Carry out specific training as requested

  • Passing Proof of delivery requests to warehouse

  • Responsibility for franking and sending out own post

  • Sending out and processing refunds for customer

Knowledge and skills

  • Proficient skills in SAP

  • Proficient skills in Excel

  • Excellent communication skills

  • Ability to converse with customers and colleagues

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Emma Turner