Customer Support Coordinator (Maternity Cover)

  • Location
    Hitchin, Hertfordshire
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Sales Administrator

Job Title: Customer Support Coordinator (Maternity Cover)

Salary: up to £23,500 per annum

Location: Hitchin, Hertfordshire

Hours: Monday to Friday - 8.00am - 5.00pm

Our client is a global organisation, with a family business culture employing more than 15,000 employees worldwide. In the UK, they offer many developments and training opportunities, supporting over 550 employees in the field as well as within our 13 different office locations.

Responsibilities include:

  • Creating and maintaining customer master data in the Salesforce CRM system

  • Maintaining and tidying up data held within both SAP and Salesforce systems

  • Investigating customer invoice queries, including late deliveries, missing parts, and incorrect orders

  • Handling customer enquiries over the phone & email; price enquiries, stock availability, and delivery queries.

  • Processing orders of door hardware, ironmongery & automatic door operators for our customers, on our SAP system

  • Processing customer returns, logging onto system, and ensuring credits are issued accordingly


  • Previous experience in a product support role, which includes carrying out tasks such as processing orders and returns

  • Be able to evidence examples of taking ownership of customer queries and ensuring all queries are followed up and dealt with in a timely manner

  • Proven experience in building a strong rapport with business partners over the phone and on email

  • Experience of dealing with high volume inbound calls

  • Excellent communication skills to be able to answer queries.

  • Experience of delivering excellent customer service both written and verbally, with great attention to detail.

  • A knowledge of SAP would be a distinct advantage.

The Benefits:

  • 25 Days Annual Leave + Bank Holidays

  • SMART Pension Scheme (Enhanced Company Contributions)

  • Life Insurance

  • Healthcare Support, including an Employee Support and Assistance Programme

  • Employee Discount Platform

  • Internal Recognition & Reward Schemes

For more information, Please contact Samantha on 01707387990 at Adecco Welwyn Garden city.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Farah Qadri