Customer Support Specialist

  • Location
    Aylesbury, Buckinghamshire
  • Salary
    £11.21/Hourly
  • Category
    Office and Secretarial - Administrator
  • Job type
    Temporary contract
  • Industry
    Sales and Retail
  • External Reference
    JN-072021-194768

Do you have excellent customer service skills? Are you competent using MS Office?


Can you be available to start immediately?



If so, this role may be just right for you.


My client based in Aylesbury is currently looking for a Customer Support Specialist to work within their fun busy team.


The main purpose of this role is to respond to all customer enquiries appropriately to ensure that administration and policy servicing is carried out accurately, on time and to agreed service levels.


This role will require you to possess excellent questioning and listening skills, and to communicate with precise comprehension clearly in both verbal and written form.



You will be required to take ownership of your work by using your own initiative enabling you to problem solve. You must be able to work within agreed performance targets and have the ability to be versatile with business changing needs


.


Main Responsibilities of this role will include:



  • Handling call volume both inbound and outbound

  • Responsible for retention of customer policies.

  • Objection handling including but not limited to; policy cancellations, premium increases, claims decisions.

  • Support and advise Sales and Customer Service agents with complex queries.

  • Point of escalation for complex queries

  • Ensuring all documentation is professional and accurate.

  • Provide and maintain exemplary levels of customer service at all times



To find out more, please contact Gabrielle at Adecco Aylesbury

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Gabrielle Hutchings