Customer Support (Technical)

  • Location
    Winsford, Cheshire
  • Salary
    £ 23817 - £ 26016 / Year
  • Category
    IT - System Administrator
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-072021-197109

Adecco are proud to be recruiting for a Technical Customer Support Administrator to support the Cheshire Constabulary Shared Service Team in the logging and resolution of system queries and problems.


Based in the Winsford HQ, the post is Fixed Term until March 2022 minimum. Hours are full time within office hours, salary is £23817p/a.


Key Duties:


- Provide a high level of Customer Service to internal Force staff
- Logging all incoming system queries and issues via an online helpdesk
- Contacting users to troubleshoot problems
- Providing resolution where possible- e.g. password reset, access requests, provide advice and guidance on system queries
- Logging higher level support tickets and referring to specialist team or suppliers
- Working to service level targets
- Managing own workload and effectively manage priorities and escalations
- General admin support to department


Skills:


- Communicate in a professional and friendly manner to customers at all levels of rank and seniority
- Excellent customer service skills
- Be able to problem solve
- Experience using HR or Business Systems
- Experience in an admin based role


In return you will receive a high standard of training, as well as access to facilities at the HQ site (free parking, canteen and break rooms, sport and well being facilities).


Salary is £23817 - £26016


Benefits -



  • Flexi-Time scheme and competitive Annual Leave allowance

  • Hybrid working (WFH with some office days in Cheshire Police HQ, Winsford)

  • Free parking

  • Employee welfare package

  • Blue Light Discount



This team is working on an agile basis, so home working is available, with contact days in the Winsford HQ.



Offer is subject to a police background check.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Francesca Williams