Customer/Project Support Advisor

  • Location
    Wrexham, Wrexham
  • Salary
    £ 21000 - £ 27000 / Year
  • Category
    Sales & Retail - Customer Support
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-012021-161627

Adecco are proudly recruiting for Customer and Project Support Advisor for our industry-leading client based in a head office location in Llay, Wrexham.



Salary - £21,000-£27,000 p/a.


You will be responsible for the triage of requests and incidents, assisting customers and managing workflow. You will be the first point of call for support and assistance, paving the way for customers to become self-serve. This role would suit problem solvers and creative thinkers who have an interest in project management with a flair for customer service and success.



Key responsibilities include:



  • Triage management of customer cases ensuring correct prioritisation

  • Responsible for updating the management team on customer feedback, customer accounts and escalated queries

  • Resolve queries in a professional and customer centred manner and pro-actively looking at ways to reduce future customer queries

  • Ensure customers understand recognition opportunities and flag clients who are at risk of disengaging

  • Respond to high volume case responses

  • Review and stay on top of customer stats to stay aware and informed on deadline progress and product usage

  • Seize opportunities to upsell products and services, to enhance the customer experience and contribute to team targets

  • Act as additional support to the team by helping with queries and tasks when required

  • There will also be the opportunity to become a subject matter expert across a product or service which will aid personal development

  • Handle and process any personal data in a lawful, transparent and confidential manner



Key Skills:



  • Self-motivated and can take responsibility to manage a demanding workload and deadlines

  • A warm, positive, confident professional, adaptable to change and evolving requirements

  • Influential and skilled at assessing and articulating different options

  • An empathetic communicator and relationship builder

  • A team player who is willing to support and develop colleagues

  • Comfortable working with data in Excel

  • Clear understanding of ITIL workflow and disciplines



Mon-Fri, Full-time, Office Hours.


£21,000-£27,000 p/a depending on experience. Great benefits package attached such as flexi-time, free daily cooked lunches, onsite barista, sports and leisure allowances, private health insurance.


Please apply directly for immediate consideration - We look forward to receiving your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Docherty