Data Support Specialist

  • Location
    Buckley, Flintshire
  • Salary
    £22,000.00/Year
  • Category
    IT - Telecoms, Mobile Systems & Wireless
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-042019-60373

Data Support Specialist



  • Deeside Industrial Estate

  • Permanent full-Time

  • Mon - Fri, hours 09:00 to 17:30

  • Salary £22000 per annum


We are currently recruiting for someone who possess a strong technical understanding along with experience gained from working within the Telecommunications industry.


The Data Support Specialist role encompasses both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.


Job Objectives:



  • To provide an excellent customer service experience whilst managing customer expectation

  • To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony

  • To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers

  • Provisioning and installing hardware

  • To provide day to day product support to existing customers

  • To be competent navigating 3rd party web portals and quick to learn technical processes

  • Site visits to resolve issues when required


Skills & Knowledge:



  • Telecoms background - knowledge of:

    • Network hardware - PC's, Switches, Routers & Firewalls

    • Networking TCP/IP, DNS, VPN's & Router configuration

    • Hosted / IP Telephony systems & SIP Trunks



  • Excellent customer service & communication skills

  • Positive attitude

  • Effective time management skills, with a logical approach to problem solving

  • Ability to work under pressure and within time constraints

  • Ability to manage workload whilst reviewing changing priorities

  • Ability to work alone as well as part of a team


Benefits:



  • 20 days holiday, increasing each year by one day to a maximum of 25 days

  • Bank holidays in addition to holiday allowance

  • Work place pension

  • Attendance bonus

  • Company bonus

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Megan Reynolds