Debt Recovery Officer

  • Location
    Hampton, Greater London
  • Salary
    £ 15.73 - £ 18.27 / Hour
  • Category
    Banking & Financial Services - Credit Control
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

This is an exciting opportunity to join our client as a Debt Recovery Officer based in the area of Wandsworth

Start date: ASAP
Hours: Full Time Mon to Fri (09:00:AM - 05:00:PM)
Salary: £15.73 - £18.27 PAYE
3 Months

To deal with complex recovery matters and progress these to a suitable conclusion with possible court action if necessary and produce a recovery strategy throughout detailing action to take during progress of the matter.
To agree strategies and actions plans for resolving individual debt cases, involving liaison with the client's legal service and other officers to progress debt recovery action and resolve complex cases, involving vulnerable services, their families/or their legal representatives.

  • To make or receive contact with service users or their representatives by phone or letter with a view to discussing outstanding invoices to obtain payment in a professional and courteous manner and resolve any disputes or queries there may be.

  • To deal with general recovery matters and progress these to a suitable conclusion.

  • To maintain records and systems and produce standard reports and information as and when required including working with the Finance Team during end of year closing.

  • To maintain an up to date knowledge of social care charging policies to provide advice and support to stakeholders as and when required.

  • To monitor the deferred payment property portfolio with a view to ensuring that the property valuation is current and up to date, there is suitable insurance cover and we have adequate security as covered by the Care and Statutory Support Guidance issued by the Department of Health.

  • To allocate service user contributions as appropriate, to take service user payments over the phone and to prepare write off documentation and process once authorised.

  • To identify and report cases where there may be fraud, misappropriation or misuse of service user's funds in line with the client's Safeguarding and fraud procedures.

  • To ensure that the services for both clients are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives of both clients.

  • To advise and support managers on relevant matters affecting the service.To work as required in ways that develop good working relations and collaborative internal and external stakeholders particularly Shared Legal Services, Care Team, Financial Assessment Team and Transactional Services.

Consultant: Sarah Gillan Telephone: 01782 349135

The application process is subject to the successful completion of background and reference checking. Adecco Group is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Sarah Gillan