Debt Recovery Officer

  • Location
    London, Greater London
  • Job type
    Temporary contract
  • Industry
    Public Sector and Government
  • External Reference
  • Category
    Public Sector - Public Sector

This is an exciting opportunity to join our client as a Debt Recovery Officer based in the area of Wandsworth to work from home with occasional office visits.

Start date: ASAP

Hours: Full Time Mon to Fri (09:00:AM - 05:00:PM)

Salary: £16.56 PAYE / £21.70 Umbrella. Paying up to £20 PAYE / £26.24 Umbrella

Successful candidate will be required to complete all training in the office (Wandsworth) and then work from home thereafter with occasional team meetings in the office (approx. once a month)

3 Months - possible extension

Job Purpose:

To undertake debt recovery work for the Adult Social Care and Public Health directorate in an effective and timely manner to maximise income whilst dealing with vulnerable service users and possible complex cases.

Specific Duties and Responsibilities

* To make or receive contact with service users or their representatives by phone or letter with a view to discussing outstanding invoices to obtain payment in a professional and courteous manner and resolve any disputes or queries there may be.

* To deal with general recovery matters and progress these to a suitable conclusion.

* To maintain records and systems and produce standard reports and information as and when required including working with the Finance Team during end of year closing.

* To maintain an up-to-date knowledge of social care charging policies to provide advice and support to stakeholders as and when required.

* To monitor the deferred payment property portfolio with a view to ensuring that the property valuation is current and up to date, there is suitable insurance cover, and we have adequate security as covered by the Care and Statutory Support Guidance issued by the Department of Health and Social Care (DHSC).

* To allocate service user contributions as appropriate, to take service user payments over the phone and to prepare write off documentation and process once authorised.

Generally recovering debt within Adults Social Care from organisations, estates, execs, deputies, social workers, and internal departments.

- Would be helpful to have experience of doing means tested benefits calculations
- Would be helpful to have an understanding of financial assessments
- Must have excellent communication and organisational skills
- Must have experience in debt recovery of vulnerable people

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Sarah Gillan