Deputy Support Manager

  • Location
    London, Greater London
  • Salary
    £ 18.24 - £ 23.61 / Hourly
  • Category
    Office and Secretarial - Administration Manager
  • Job type
  • Industry
    Public Sector
  • External Reference

Adecco are currently recruiting for a DEPUTY SUPPORT MANAGER to work for a Local Authority in EALING.







This is a Deputy Support Manager role for the Children in Need Teams for a Local Authority in Ealing.


  1. The supervision of essential administrative, financial and ICT services to support front line services to deliver statutory services to vulnerable children and their families efficiently and effectively by planning, prioritising, managing and reviewing the day to day workload of self and staff whilst responding to a range of fluctuating pressures and daily demands.

  2. To be responsible for the proper maintenance and security of Council assets adhering to the necessary regulations i.e. Data Protection, Health & Safety and audit and financial regulations.

  3. To ensure there are consistent administrative standards and practices across Children's Safeguarding Services.

  4. To deputise for the Business Support Manager (Children in Need) or (Children in Care) in their absence.


  1. To carry out all duties and responsibilities with due regard to the Council's Equality & Diversity Policy, Health and Safety requirements and within all legislative, regulatory and departmental policies and procedures.

Business Management:

  1. To have day to day management of all aspects of the Business Support workforce e.g. recruitment, development, absence and performance management and health and safety with the aim of providing continuous service delivery and customer care.

3 To participate in the production of the service area business plan and manage resources to deliver service priorities and objectives to determined timescales.

  1. To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers.

  2. To provide advice and guidance on administrative, financial and ICT matters in adherence to agreed policies and procedures to a wide range of professionals at all levels both within and external to Ealing Council.

  1. To attend and actively participate in workshops and meetings on matters relating to administration, ICT, management information, finance and facilities management.

  2. To initiate, develop, implement and review systems and procedures to efficiently and effectively support service delivery and customer services.

  3. To continuously review the effectiveness of administrative practices to ensure practice is aligned to support and meet the needs of the service. To identify areas for development or improvement and to work collaboratively with the Business Support Manager to consider options for how these can be achieved in the most cost effective way.

  4. To write local/departmental policies, procedures and specifications for business purposes.

  5. To be responsible for the proper cleaning, maintenance and security of office accommodation and ensure that working conditions are compliant with Health and Safety regulations and requirements.

  6. To have day to day responsibility for facilities occupied by Children & Family staff to include risk assessments, contingency planning and accommodation moves.

People Management:

  1. Responsible for the management of designated support staff, promoting high standards of service delivery, ensuring adherence to the Council's employment policies, and to monitor compliance and consistency, in order that the quality of work complies with agreed standards.

  2. To ensure that training needs and the development of staff are identified through the appraisal and supervision process.

  3. Use statistical evidence for the management of individual and team performance and identify development and training needs.

  4. Motivate teams to develop ideas that improve business performance, establish best practice and control costs.


  • Experience of working as part of a Business Support Team with collective responsibility for the service, within a Customer Service and Equality and Diversity framework.

  • Experience of establishing and maintain effective working relationships, whilst demonstrating a flexible approach.

  • Proficient in the use of a wide range of ICT systems to process, retrieve and analyse information and provide accurate activity and performance reports to inform and drive service improvements. (***)

  • Experience to plan, prioritise and manage a heavy workload with a flexible and positive approach, meeting conflicting deadlines with accuracy and on own initiative (***)

  • Experience of budget management and forecasting, cash handling and financial record keeping with knowledge of financial regulations and audit requirements. (***)

  • Experience of recruiting, managing and motivating staff to efficiently and effectively deliver service priorities. This includes setting performance targets and the ability to prioritise, monitor and review work to ensure agreed standards are achieved. (***)

(***) - These are Key Criteria

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Sadie Nunn