Deskside Support IT Tech/Engineer

  • Location
    London, Greater London
  • Job type
    Contractor
  • Industry
    IT
  • External Reference
    JN-112021-221903
  • Category
    IT - Helpdesk, Technical Support

Role: Deskside Support IT Tech/Eng


Duration: 12 months (possibility for extension but no guarantees)


Location: London - St Helen's, 1 Undershaft, London EC3P 3DQ. Fully office-based role


Working hours: Monday - Friday 9-5, 1 hr lunch break



Job Description:




  • Exceptional Customer Service for our end users.

  • To answer queries, fulfil requests, fix incidents and deliver changes via phone, email and face to face

  • Providing on-site support when required

  • To deliver upon additional responsibilities assigned by Management team

  • To offer up ideas to significantly improve service/user experience and deliver upon them

  • Updating and accurately inputting data into Assyst.

  • Keeping stake holders appraised.

  • Managing end user expectations.

  • Supporting London St Helens, Lloyds and Hoxton.



About you!




  • Office 365 configuration and troubleshooting

  • Relationship Management

  • Customer Service Management

  • Incident Management

  • Change Management

  • Good Understanding of ITIL

  • Working with Executives & Board of Directors

  • Ability to deliver change

  • Working in a high-pressure customer service environment.

  • Technical IT skills/knowledge/ background.

  • Experience in multi-site and multi-culture working.

  • Working in IT in a financial services context.

  • Microsoft Teams & IP Telephony

  • Incident Management Software

  • SCCM.


Mobile Device Support and Admin



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers and contractors. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information and will be sent to you by email.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact Joseph Irving