• Location
    Manchester, Greater Manchester
  • Salary
  • Category
    Sales & Retail - Customer Service Advisor
  • Job type
  • Industry
    Sales and Retail
  • External Reference


� The dispatcher will be responsible for overseeing the delivery of all our intraday jobs

� To closely monitor and drive performance of outstanding jobs for their area.

� They will manage our reactive workload, ensuring that we meet SLAs and hit our customer response time

� The dispatcher should monitor our schedule space, and is responsible for filling this space as much as possible to deliver productivity

� The dispatcher will look after any short term absence in the field, and make alternative arrangements to reduce any customer impacts

� The dispatcher will hold strong relationships with the planning team to ensure customer SLAs are met.

� They will hold the relationships with our contact centre, ensuring any relevant updates are sent regarding busy areas

� The dispatcher should closely monitor performance, and flag any issues to their team and management, coming up with creative solutions

� The dispatcher will operate with the customer in mind at all times, and contact if any changes to appointments are to be made

� The dispatcher will balance customer expectations whilst ensuring an efficient schedule, reducing travel where possible

� The dispatcher will hold the day to day relationship with the field workforce and needs to create collaborative relationships with the teams

Competencies and Qualifications


� Demonstrates a "Customer First" attitude.

� Proactive approach to customer communication

� The ability to demonstrate ownership of customer queries

� Emotional resilience

� Objection handling

� Be able to plan, organise and allocate own workload effectively with limited supervision

� Demonstrates a positive attitude towards change, both business related and personal performance.

� Being able to multi task and prioritise

� Self confident, friendly and professional approach

� Focused on delivering results

� Ability to work under pressure and meet deadlines in accordance with SLA's

� Strong verbal, written and face to face communication skills

� Strong organisational skills


� 5GCSE's A-C, including Maths & English is desirable

Work Experience

� 6 months customer service experience in a demanding environment.

� Planning or dispatch experience within a filed environment is desirable.

� Evidence of objection handling in a customer management and/or complaints environment.

� Proven track record of hitting targets and KPIs, e.g Meeting SLAs, NPS, Data cleansing and Workflow management.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Linda Reynolds