Dual Relationship Manager

  • Location
    Gloucester, Gloucestershire
  • Salary
    £30,000.00/Year
  • Job type
    Permanent
  • Industry
    Aerospace
  • External Reference
    JN-112021-219828
  • Category
    Energy - Energy

Dual Relationship Manager



Full-time / Permanent / 40 hours per week



Location: Gloucester



Salary: Up to £30,000 p/a depending on experience



Benefits include: Introduction of KPI bonus incentive of up to £3K p/a following a 6-month probation period - 23 days holiday, increasing to 25 days after 5 years' service - additional benefit package once probation period completed



In an exciting environment of continuous growth, of customers, employees, regions and even the sectors within which we operate, our client is looking for accomplished individuals who are passionate about customer service, focused on maintaining high standards and delivering results in line with business objectives.



Our client is looking for someone who is a professional and a multi skilled individual that can demonstrate a very high level of customer focus and attention. You must be commercially minded and a strong relationship builder, with experience negotiating with suppliers and customers.


Key deliverables:



  • Responsible for both service and sales of a varied portfolio of our customers

  • Provide a reliable and WOW standard of service as the single point of contact

  • Co-ordinate the delivery of all services to your customers using product and service specialists as required

  • Clear, professional and effective communication, by telephone, email and face to face meetings

  • Continuously review your portfolio to identify opportunities, risks and successes

  • Manage notice of termination, non-termination invoices, and ensure lost process is completed as required

  • Maintain up to date records on behalf of the customer using the appropriate systems and processes

  • Renewal of contracts, providing consultation on procurement, and demonstrate high retention rates

  • Promote, sell and participate in the buying groups

  • Ownership of tendering, price analysis and presentation of all contract proposals to your customers

  • Get under the surface to really understand the customer needs and directly align any offers to demonstrate this (including both fixed or flexible options)

  • Ensure Indicative Budget Forecasts (IBF) are sent (where applicable)

  • Ownership of tendering, price analysis and presentation of all contract proposals to your customers

  • Complete data protection, data integrity and GDPR checks as required

  • Resolve contract termination and objection issues at contract renewal

  • Comply with updates to company procedures as a result of technology upgrades, process improvements,

  • industry regulations, etc.

  • Assist on the collection of non-payments of invoices

  • Prepare monthly energy reports for customers such as Positive Energy Pack and flex purchasing, if relevant

  • Support the customer with Governors or board presentations as required




Requirements and Experience:




  • Speak to customers, energy suppliers and service providers to provide full customer service

  • Carry out data analysis and problem solving

  • Provide backup for colleagues when required (absences, annual holiday etc.)

  • Working as part of a team to continuously improve processes

  • Demonstrate a 'can do attitude'

  • Team Player who will fit into the company ethos

  • Self-motivated

  • Excellent communication and organisational skills

  • Ability to have a broad understanding of topics and portray information to customers accordingly

  • Strong attention to detail in time pressured situations

  • Ability to hold high level service conversations both face to face and remotely

  • Must be good at building and maintaining strong professional relationships

  • Be able to represent the company at external meetings and events and be comfortable presenting in both circumstances





Dual Relationship Manager



Full-time / Permanent / 40 hours per week



Location: Gloucester



Salary: Up to £30,000 p/a depending on experience



Benefits include: Introduction of KPI bonus incentive of up to £3K p/a following a 6-month probation period - 23 days holiday, increasing to 25 days after 5 years' service - additional benefit package once probation period completed



We look forward to your application!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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