Dutch Customer service Executive

New
  • Location
    London, Greater London
  • Salary
    £22,220.00/Year
  • Category
    HR, Sales and Management - Business Services
  • Job type
    Permanent
  • Industry
    Sales and Retail
  • External Reference
    JN-062021-187392

Dutch Speaking Customer Service (Inbound calls & emails))



Dutch language essentail.



£22k Salary (rising to £23k after 1 year) + benefits
Based - Hammersmith , West London W6
Mon - Fri 7am - 3.30pm / 8.30am - 5pm (rotating)
Immediate start



Role:
To provide 1st class Customer Service in Dutch (emails & calls) from the clients / customer base in Holland



Duties:



  • Handle calls or emails in Dutch as assigned by management, ensuring individual targets are met on a daily basis

  • Enter appropriate and correct data in respective data systems

  • Work towards SLA's as set by management

  • Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business

  • Carry out all other tasks as assigned by the management team

  • Strive for a first time resolution to all enquiries via call, email and social media

  • Support CRM, quality and incident management together with other administrative tasks

  • Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.



Skills:



  • Good communication skills (written & spoken)

  • Problem solving ability

  • Ability to calmly respond to customers

  • Ability to develop trusting relationship with customers

  • Team skills (supporting other team members and providing answers to questions to other colleagues)

  • Professional and friendly manner when interaction with customers


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Irene Quigley