DWP Helpline Advisor

  • Location
    Prescot, Merseyside
  • Salary
    £8.91/Hourly
  • Category
    Public Sector - Civil Service
  • Job type
    Temporary contract
  • Industry
    Public Sector
  • External Reference
    UC/MARCH

Adecco are working in partnership with Serco to recruit candidates to work as DWP Helpline Advisors on various contracts, at their CV19 safe offices at Kirkby in Liverpool.


Universal Credit is a means-tested benefit for people of working-age who are on a low income. It replaces six existing means-tested benefits: Income Support. Income-based Jobseeker's Allowance (JSA) Income-related Employment and Support Allowance (ESA) Housing Benefit. Child Tax Credit. It is a monthly payment to assist with living costs.


The role involves taking in-coming calls from the general public with regards to all manner of queries around their UC benefits. This is an open ended temporary position, with no defined end date. The opening hours of the Helpline are 8am - 6pm (Mon-Fri) and you would work a 37.5 hour shift pattern across these opening hours.


In the first instance please complete the below link, in order that we can collate your information; the next stage of the application will be an on-line interview.


https://forms.office.com/Pages/ResponsePage.aspx?id=kcEK87S48kWam-VGbLkML2XkahqRRdZAhuBl8MGMoN9UMVU2VkhNT0RRNk5VOTBaUzBSN0JUM1hHNSQlQCN0PWcu


We look forward to hearing from you.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Valerie McGowan