Emergency Response Advisor

  • Location
    Exeter, Devon
  • Salary
    £ 9.9 - £ 10.3 / Hourly
  • Job type
    Permanent
  • Industry
    Consultancy
  • External Reference
    JN-092021-206245
  • Category
    Sales & Retail - Inbound Call Centre

*PERMANENT* Emergency Response Call Handler


Based in Exeter


£9.90ph (£20,590p.a) rising to £10.30 ph (£21,400 p.a) after probationary period + Additional Shift allowance on weekends & anti-social hours


Full Time, 40 or 32 hrs pw


Excellent PERMANENT job Opportunity to join a growing company that provides essential care to those who are vulnerable. In this incredibly rewarding role you will be a crucial team member acting as a first point of contact for incoming calls. These may be customers using the Emergency help function so individuals will need to be able to respond quickly & appropriately. Daily duties will include:



  • Deal appropriately with callers who may be emotional, distressed, vulnerable, or in crisis and deciding on the right course of action

  • Provide information, advice and guidance to queries from customers

  • Carry out quick risk assessments for every contact received

  • Provide out of hours troubleshooting & advice for customers

  • Accurately record actions taken on customer records usiing internal computer systems

  • Provide excellent customer service to customers who may be setting up or testing their device

  • Undertake shift work covering 6am-10pm, 7 days a week - Shifts are worked on a rota basis but all applicants must be willing to work shifts that may include evenings & weekends


Ideal Skills/Experience



  • Excellent communication skills both spoken & written

  • Ability to capture critical information and record it accurately

  • Emotional resilience & empathy

  • Excellent customer service experience

  • Good decision-making skills

  • Team player


Just SOME of the Benefits include



  • 26 days annual leave + Bank holidays + Opportunity to buy an extra weeks holiday

  • Hybrid working! After completion of initial training period employees can do a mixture of home & office working

  • Performance Recognition Bonus

  • Life Insurance

  • EXCELLENT Medical benefits including help towards dental, optical, consultations, physiotherapy, access to a 24 hour medical helpline and much more! - accessible to you within 8 weeks after your first salary payment.

  • Employee Assistance Programme - Providing you with help, support and advice during difficult times.

  • Birthdays off!

  • Enhanced Paternity and Maternity Packages -A helping hand for you and your family.

  • Long Service Awards

  • Discount Scheme- Opportunity to receive discounts across global brands and retailers

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Aalishya Power