Enrolment Advisors - Customer Services

  • Location
    City Of London, Greater London
  • Salary
  • Category
    Education & Childcare - Education Administration
  • Job type
    Temporary contract
  • Industry
    Education and Childcare
  • External Reference

We are recruiting for a University based in central London. The role is for a temporary CRM Enrolment Advisor to clear a backlog. They require an immediate start up to 30 November 2021.

The role is paying £14.31 per hour. You will be working on-site for 3 days per week minimum. You will need a working PC or laptop for any home-based work. These are full-time, 35 hours per week.


  • Customer service

  • Telesales

  • Target driven

  • Flexible working hours

  • Understanding of Higher Education

  1. Fulfil daily, weekly and quarterly call KPI and application targets

  2. Build and develop a constant pipeline of potential students

  3. Provide very high-quality information on the portfolio of programmes, reflecting the personalised approach of Regent's.

  4. Support movement through the sales pipeline taking the lead to application and alerting the relevant staff member for quick turnaround time. Manage the central admissions inbox to ensure student queries are responding to in a timely manner.

  5. To support students with submitting their applications and ensure all the necessary information is collected at the point of application.

  6. Develop an understanding of the admissions process to guide students through the end- to- end journey.

  7. Complete any updates required within CRM to ensure leads are correctly recorded.

  8. Promote the University experience and opportunities during any engagement with potential applicants to increase their levels of interest.

  9. Build and maintain effective and productive working relationships with colleagues, clients and third parties and support the University's values.

  10. Work with others and behave in a way that supports the University's commitment to inclusion and diversity.

If you would like to hear more about this role, please send a copy of your CV. We will contact all shortlisted candidate's.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Louise corke