Experienced Contact Centre Coach/Trainer

  • Location
    Harlow, Essex
  • Salary
    £ 28808 - £ 30000 / Year
  • Category
    Charity & Not-for-Profit - Charity & Not-for-Profit
  • Job type
    Permanent
  • Industry
    Charity and Not-for-profit
  • External Reference
    JN-092020-141123

Do you have experience in coaching & developing call centre agents? Are you looking for an opportunity to work within an award winning, employee centric, forward thinking and expanding organisation? An organisation that offer a great place to work, a clear career path and competitive salary & benefits package. If so, then I would welcome the opportunity to speak with you!


My client is looking for an experienced customer service & contact centre Trainer/Coach to join and support their friendly, yet professional, Learning and Development Team.


In brief, you will be required to develop the capabilities, skills and competencies of staff within their Contact Centre.
You will be supporting staff in delivering an excellent customer experience and to champion a culture that engages staff in a continuous learning journey, focusing on providing a customer centric approach for all of the organisations beneficiaries.


The right candidate for this role will have;



  • Experience within a coaching role.

  • Inquisitive effective questioner that can develop agents in way that doesn't involve teaching and telling.

  • Experience within a customer service or contact centre.

  • Can create high quality and engaging resources to support learning.

  • Innovative approach and enthusiastic about developing people

  • Competent user of MS Office


For more information on this role and a chance to discuss the development, benefits package and company culture, please feel free to call or email your CV direct to Adecco Harlow. We would love to hear from you!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Samantha Lock