Export Booking Coordinator

  • Location
    Felixstowe, Suffolk
  • Salary
  • Category
    Transport & Logistics - Export Clerk
  • Job type
  • Industry
    Transport and Logistics
  • External Reference

Export Bookings Co-ordinator

We are delighted to be working in partnership with our client based in Felixstowe.

Due to a period of sustained growth we are seeking a self-motivated, team player who is flexible to adapting to the company business needs.

To process export cargo collections and booking orders. To ensure that all customers queries, and complaints are dealt with in an efficient and timely manner.

To report all actual and potential non-conformance's, and to carry out all functions as requested by the Export Manager.


  • Process booking orders received from customers,

  • Coordinate inland haulage collections and container releases as required with appropriate departments.

  • Coordinate cross-booking for UK customers with cargo originating from European continent locations; and liaise with European booking counterparts to ensure seamless service for UK customers.

  • Process approvals for hazardous cargo with vessel operator and our Operations department.

  • To process amendments, cancellations and/or rolling of bookings; any subsequent changes to bookings in the booking system; ensuring any changes to transport are notified immediately.

  • To ensure that the correct freight rates are input in accordance with the relevant service contract/tariff.

  • Ensure customers are advised regarding all other additional ancillary charges, quay rent, demurrage and are invoiced accordingly.

  • Inform customer base of key booking developments; or service changes affecting their shipments.

  • Monitor all incidents of non-compliance and report monthly findings.

  • Liaise with overseas offices on export customer service issues.

  • Submit leads on possible new business and reporting shortfalls and excesses from specific customers to the Inside Sales team.

  • Produce daily booking reports and forecasts.

The offer

  • A competitive salary of £22,000

  • 9am-5pm, as well as the opportunity of working from home

  • 20 days holiday, plus 8 bank holidays

  • The opportunity to work for a fantastic company and lead by example!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Katherine Bleese