Export Customer Service Support

  • Location
    Alfreton, Derbyshire
  • Salary
  • Category
    Industrial & Manufacturing and Production - Chemicals & Paints
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

Our Client a well-known pest control service provider is looking for a Customer Service Support team member to join their team based in Derbyshire. This will be a temp to perm position for the right candidate.

Qualifications and Experience

  • Experience with export procedures - mainly outside of EU

  • Previous customer service experience

Key Responsibilities:

  • Liaison with hauliers and warehouse staff to arrange export shipments

  • Troubleshooting and problem solving around deliveries

  • Order entry and confirmation

  • Initiate and follow up customer collections and returns processes (use of RMA)

  • Customer invoicing and credits

  • Produce export documentation and keep proof for the future audits

  • Ensuring the update of transport suppliers intranet systems: i.e.: DSV, FedEx, XPO, etc.

  • Ensure the Customer database is up to date

  • Monitoring of back orders

  • Monitoring of stock and liaising with warehouse staff for the re stock levels/transfers

  • KPI reporting (e.g. OTIF performance) for all orders on weekly basis

Local administration including: Inventory, PO and SO accuracy between systems

Candidate Requirements

  • Able to work under pressure and able to use own initiative

  • Strong problem-solving skills

  • Flexible approach to work and able to adapt to change

  • Good communication skills, both written and verbal

  • Confident with IT tools such as Word Excel and WMS

  • Able to administer a busy workload, prioritise effectively and adhere to tight deadlines

  • Accurate when inputting data and possess a high level of numeracy skills

Working hours

Monday - Thursday 8.30AM - 5PM

Friday - 8.30AM - 1.30PM

This is a full time opportunity with the potential of a permanent job for the right applicant, If you are interested please submit your CV.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: chloe spence