Facilities Management - Service Delivery Manager - South East

  • Location
    Ascot, Berkshire
  • Category
    Construction & Property - Property Management, Facilities Management
  • Job type
    Permanent
  • Industry
    Construction and Property
  • External Reference
    JN-092019-89631

Our client is looking for a facilities service delivery manager for the South East & London area, ideally you will have experience in dealing with hard and soft facilities management for high end serviced offices and / or shopping centres or retail parks.


Key purpose:


The SDM is responsible for the contractual and commercial relationships with clients/agencies. This role will give support to that team by coordinating activity, generating information and dealing with immediate issues. The SDM will be responsible for a cluster of sites that will be geographically arranged in the South East.


Key Accountabilities:




  • Main duties are broken into 6 key sectors for the role


Customer Communications:




    • Management of the contract and relationship from a site/portfolio perspective.

    • Interface with occupiers and key stakeholders

    • Occupier liaison and service management

    • Deliver comprehensive site by site MI reporting information to key stakeholders

    • Delivery of management reporting analytics Validation of life cycle programme

    • Management of asset strategy per portfolio and development of Asset Management Plans.

    • Measure and monitor satisfaction across your portfolio and provide detailed reporting and analysis on satisfaction trends together with improvement plans.

    • Manage and measure key active objectives are on target.




  • Commercial activity:




    • Manage the portfolio operational performance P&L.

    • Manage and measure the budget forecasting and reforecasting process for your portfolio

    • Deliver cost efficiencies




  • Contract performance data and information:




    • Manage, measure and deliver contract specific MI and reporting data for the client organisation

    • Delivery of supplier performance monitored through the balance scorecards

    • Manage supply chain to deliver service excellence and account profitability.

    • Manage contract specific KPI's ensuring adherence and quality management.

    • Ensure and improve the delivery of service excellence across the portfolio through maximising efficiency and effectiveness, actively sharing best practice across contracts and seeking opportunities for profit improvement and profitable organic growth.

    • Ensure efficient management of the contract's resources; employees, fleet, suppliers and subcontractors.




  • Leadership, people and contract restructure:




    • Deliver a collaborative team ethos

    • Lead on succession planning for the contract and contribute to succession planning

    • Ensure a culture of compliance




  • Risk Management:




    • Carry out initial risk management review across the contract and ensure all key mitigations form part of the contract risk plan

    • Carry out full HSQE activity review and identify areas for improvement

    • Set up a comprehensive risk management review program for the contract



Supply chain performance management




    • Manage the supply chain for your portfolio against the Bellrock Performance Relationship Program.

    • Ensure performance meets the required gold standard levels and drive improvements into the wider PRP program



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Mathew Maddison