Faults Administrator

  • Location
    Nottingham, Nottinghamshire
  • Salary
    £9.50/Hourly
  • Category
    Energy - Oil Refining & Oil Products
  • Job type
    Temporary contract
  • Industry
    Energy
  • External Reference
    01/10/2021

Job Title - Faults Administrator


Location - Nottingham NG7 2NR


Start date - ASAP


End date - Jan 2022
Pay Rate - £9.50 p/h


Hours - 39 hours a week (8am-4.30pm can be flexible)


Remote working - ( 4 weeks onsite training )


To provide full administrative support to the faults team. To work flexibly within the team to undertake a range of tasks by applying established policies and procedures. To be responsible for queries/problems within own area, following the most appropriate course of action within procedural constraints. To be responsible for continual process improvement for area of responsibility


AREAS OF RESPONSIBILITY / TASKS



  • Be aware of the contractual SLA's for the NHH, HH and sub-metering faults and contribute to achieving these SLA's.




  • Work to daily and weekly targets set by the faults team leader. Be able to manage own workload to achieve these targets, being flexible to accommodate a change in priorities.




  • Monitor and improve industry and customer performance, producing reports to show visibility of this.




  • To interact with internal and external customers on a daily basis and to resolve any associated queries within the specified timescales.




  • Provide full administrative support to the team in relation to process improvement ideas/suggestions.




  • To ensure that the data entered into any of the back office systems is of a high quality and is accurate.



EDUCATIONAL REQUIREMENTS


Educated to at least GSCE/O level



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlene Thompson