Field Service Technician

  • Location
    Norwich, Norfolk
  • Salary
    £ 30000 - £ 35000 / Year
  • Category
    Engineering, Aerospace, Automotive - Engineering, Aerospace, Automotive
  • Job type
  • Industry
  • External Reference

Field Service Engineer



This fantastic opportunity is for candidates with previous experience in the maintenance of industrial plants, preferably in the energy sector. The candidate has an Electric and/or Mechanical background and is able to perform maintenance activities in both these fields.

The role is offered on a 40 hour working week with the requirement to offer 8 hours call out service..

Main responsibilities:

* Provide technical support to troubleshoot and resolve electrical problems; including but not limited to generator set and balance of plant equipment.

* Maintain, analyze, assess, diagnose, troubleshoot and repair various OEM scope as installed at client sites

* Perform Minor and Major Overhaul.

* Assist the Service Area Manager (SAM) establish parts and labour estimates required for equipment and system repairs.

* Maintain, establish and identify Service vehicle tooling/parts/etc. requirements.

* Provide technical expertise to the SAM or alternate.

* Complete detailed Field Service's Report before leaving a client site and submit expenses weekly to the SAM or his alternate.

* Proactively prepare materials list for preventative and corrective work

* Proactively review assigned materials necessary for maintenance actions, informing the SAM/purchasing if further materials are required

Professionally communicate with clients and maintain a confidential client relation ensuring maximum client satisfaction

* Assure that all the maintenance activities are performed on time and in accordance with the contract and OEM

* Assist clients with telephone support to address technical issues

* Be available for calls from clients and coordinate the level of response.

* Listen to clients' requests and, in cooperation with the SAM, operate in order to exceed their expectations

* Take care of the plant, assuring that the plant is kept in clean and tidy conditions

* Responsible for providing client service directly on sites

Education and Experience

* Relevant Degree

* Previous maintenance experience

Physical Demands/Work Environment

Candidates must be:

* physically able and willing to work long hours to meet missions and contract requirements

* willing and able to work in all outdoor weather conditions

* willing to adapt to flexible working hours (holidays, weekends)

Other mandatory requirements:

* Availability to travel extensively

* Responsibility and safety-minded complying all company Health & Safety Policies and regulations.

* A valid driver's license, possess clean driving record and report all driving infractions immediately.

This is a fantastic and exciting opportunity and should you feel that you meet the above brief please email us on

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Tony Dalliday