Field Services Technician

  • Location
    Leeds, West Yorkshire
  • Salary
    £ 20000 - £ 24000 / Year
  • Category
    IT - Network Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-042019-60257

Overview


We are recruiting for a global leader within the High-Technology arena. With the most recognised brand in the automatic identification industry and the most complete product line, our innovative solutions are used by a number of the largest bands across the world.



We are now looking for a Field Service Technician to join our team and look after key customers in and around the north of England, ideally you will be based from Wakefield or Leeds. The role will involve going to key customer sites such as Sainsbury's, Tesco's and other leading retailers to install, repair or provide maintenance for devices and working within agreed contract requirements. This is a hands-on role that will suit an individual that enjoys working from their own initiative and spending a lot of their time travelling.




Responsibilities


The role will involve the following:




  • Evaluates and validates customer service request information, repair history, and contract entitlements. Performs basic tasks associated with diagnosing and servicing devices or solutions - on an expanding subset of products or applications. This includes receiving/shipping parts or devices, reviewing customer service requests, basic troubleshooting, telephone diagnostic activities, physical / mechanical repairs, inspection, retrofits, firmware and software updates, cleaning, testing and return to service, verifying operation of the device / solution in the customer's environment. Keeps the customer and other stakeholders informed of status of service / repairs. Leverages experience and knowledge to accelerate troubleshooting and root cause identification. Learns and begins to apply basic product design principles (i.e. torque, tension, heat transfer, power, wireless, etc...) in troubleshooting, diagnosis and action plans. May provide basic operational/maintenance instruction to customer personnel.

  • Understands and manages against customer SLA's for all service calls including response time and service delivery requirements. Develops and demonstrates knowledge of contract entitlements for key accounts in assigned territories

  • Participates in afterhours / standby coverage rotation as assigned

  • Manages parts inventory proactively to ensure availability to meet all SLA requirements.

  • Records work performed in the form of symptom codes and parts replacement reasons, using systems as required. Maintains logs on repair activities. Submits reports on service activity as required by management. Requests reports to be run and analyse data related to operational status (i.e. WIP status, hold reports, etc.…). Develops the ability to see larger scale trends in terms of product failure modes and repeat repairs (i.e. customer application, design, parts, etc...) Records hours worked onsite and travel time / mileage per company policy.

  • Meets internal standards and applicable government or industry regulations for productivity, quality, and safety / compliance

  • Practices 6s for the Field and other continuous improvement tools. Regularly contributes ideas and supports the implementation of continuous improvement action items.

  • Demonstrates consistent, compliant use of internal systems.

  • Develops an understanding of the cost components of the operation (i.e. materials, labour, supplies, etc...)

  • Learns and demonstrates the ability to create work instructions, check sheets, or other process documentation.

  • May attend meetings or have interactions with the tech support, quality, engineering, or other groups to explain typical product failure modes.

  • Demonstrates basic calibration and maintenance tasks of the tools/equipment used in the operation. Keeps tools and testing equipment in good working order.

  • Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc...)


Qualifications



  • Preferred Education:


    • High School or equivalent

    • Associates degree or certification strongly preferred


  • Key Skills and Competencies


    • Must be able to work at height, from ladders up to 10 feet, and must be capable of operating and working from scissor or boom lift at height up to 60 feet. Lift certification preferred.

    • Must be physically able to climb, bend, kneel, and lift and carry up to 50 lbs.

    • Must have good working knowledge of Microsoft office.

    • Strong organisational, time management and communication skills

    • Driving records must be maintained that meets with internal policies

    • Has or is willing to complete Weights & Measures certification

    • Has or is willing to complete NET + certification



Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Matthew Lawson