Financial Support Advisor

  • Location
    Redhill, Surrey
  • Salary
    £ 23000 - £ 26000 / Year
  • Job type
    Permanent
  • Industry
    Admin and Secretarial
  • External Reference
    JN-032022-240035
  • Category
    Office and Secretarial - Office Assistant

Why apply for this role?


For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This role is extremely rewarding as you are able to assist a customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines. This is a varied and interactive role where no two days are the same.


You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.


Flexible hours of work are available as well as the opportunity for a flexible working location. This can be discussed with the recruiter if your application is successful.


What we're looking for



  • A team player, whilst also being able to work autonomously

  • Strong interpersonal skills and an excellent telephone manner

  • Ability to work well under pressure and to tight deadlines

  • Highly organised and possess strong planning skills

  • Positive and enthusiastic approach

  • Receptive to change

  • GCSE or equivalent in Maths and English at grades A-C

  • Previous call centre or call handling experience is desirable

  • Adequate computer literacy and numeracy skills

  • Good verbal and written communication skills



What we offer


We have a range of benefits available which include:



  • 25 days holiday per annum, plus bank holidays.

  • Pension contribution. Minimum 3% with an employer matched contribution.

  • Corporate rates for private medical insurance and other insurance products

  • Employee assistant programme

  • Enhanced family friendly policies

  • Sharesave scheme

  • Childcare vouchers

  • Discounts on high street brands

  • Local retail discounts



Apply now!!!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Louise Sales