First Line Customer Support

  • Location
    York, North Yorkshire
  • Salary
    £ 22000 - £ 25000 / Year
  • Job type
    Permanent
  • Industry
    IT
  • External Reference
    JN-072022-265892
  • Category
    IT - Helpdesk, Technical Support

As a Customer Software Support Advisor your role will include;


� Being first- and second-line support for client's bespoke software


� Contacting clients via telephone, email and live chat with the aim to resolve 90% of issues and queries.


� Remotely logging in to fix common faults or direct clients to resolve the issues


� Attending client visits will become part of the role where you will have the opportunity to demonstrate the software and service.


� Educate new and existing clients of the product via video calls and conferences.


� Assist with the process improvement, offering new ideas to benefit the team and company.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Amanda Todd