First Line Support Technician

  • Location
    Kettering, Northamptonshire
  • Salary
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

IT First Line Support Technician

Location: Kettering

Salary: 22k

Job description:

The 1st line support team is responsible for supporting and maintaining end user's IT systems, hardware, software and accounts. The team is responsible for resolving any IT related incidents / service requests quickly and efficiently in-line with SLAs, which includes a broad range of queries.

The role would suit a candidate who is keen to progress their career and who is confident to challenge the existing IT infrastructure to increase efficiencies.

Key Accountabilities

  • Support franchisees / employees in all IT related incidents / service requests via telephone, email, remote desktop or in person.

  • Work to SLA thresholds for all incidents / service requests. Has excellent interpersonal skills, good telephone manner, calm approach.

  • Can prioritise work, cope with competing deadlines and use initiative in a variety of situations.

  • Behaves in a professional manner that does not bring the brand into ill repute

Person Specification

We are looking for someone who:

  • Has obtained 'A' level educational in addition to strong GCSE in Maths and English.

  • Will hold a IT qualification or has 1 year minimum previous experience within an IT helpdesk/support function.

  • Has an basic understanding of PC hardware set-up and configuration. Ideally (although not essential)

  • Understands the principals of network troubleshooting, TCP/IP and general WAN/LAN troubleshooting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kyde Marlow