French Customer Service

  • Location
    Swansea, Swansea
  • Salary
    £ 22000 - £ 23000 / Year
  • Category
    Industrial & Manufacturing and Production - Industrial & Manufacturing
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

My client is recruiting for a fluent French speaker to join their Customer Serive team in their Swansea based office.

The ideal candidate will be an experienced administrator with a minimum of two year's experience in a Customer Service Role. Experience within a manufacturing industry is also desirable.

The role will involve:

  • Process all customer enquiries and purchase orders in a timely manner

  • Take ownership of allocated customers- monitoring, tracking and updating quotations/ sales patterns and outcomes.

  • Develop Strong interpersonal links with external customers

  • Take responsibility for customer information in system, monitoring and updating to ensure accuracy, smooth supply chain and links to other departments

  • Achieve and ensure high levels of system and administration accuracy

  • Develop and build strong working relationships with external sales managers and with internal departments

  • Liaise with all other internal departments to ensure high levels of service achieved and customer's expectations are met

  • Contribute to development of department by challenging practices and identifying areas of improvement

  • Deputise for Customer Service Supervisor as required at Operations meetings

  • Promote Health and Safety in department

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Jenny Jones