Frontline Support Agent

  • Location
    Nottingham, Nottinghamshire
  • Salary
    £9.50/Hourly
  • Category
    Energy - Renewable Energy
  • Job type
    Permanent
  • Industry
    Energy
  • External Reference
    27/09/2021

Job title: Frontline Support Agent


Duration: End of March 2022


Shift/working hours: Monday - Friday / 40 hours per week


Pay rate: £9.50 p /h


Site address: Nottingham. 80% remote working. The candidate must live within, 1 hour radius of Nottingham (in the event of any IT issues) Description



We're looking for a new Smart Support Agent to join the Smart Support Team and play an integral part in the commissioning of smart meters. As a member of the team, you'll be acting as first line support, responsible for assisting a remote workforce of field operatives and aiding them through the end-to-end commissioning process. This will mean you will be troubleshooting fault issues over the phone and triaging problems, so a positive telephone manner and ability to problem solve is a must. There will be an element of post installation activities and queries to deal with for example, managing and clearing data exceptions to ensure the smooth operating of service and highest performance is achieved.



Act as the first point of contact for our Meter Installers identifying, triaging, and troubleshooting any issues that arise around the commissioning of smart meter installations. � Provide first line support covering several issues that can be experienced during a smart installation job. This includes utilization of IT systems to resolve system issues, handheld terminal issues and smart device commissioning/decommissioning issues amongst others. Actioning supplier driven post job commissioning activities. � Raising queries to other internal teams and 3rd parties when required � Monitor network performance and service degradation impacts.


Deal with post install commissioning queries and issues from other members of the wider Meter Operations team. Work data exceptions to ensure smooth operations and to hit contract Service Levels.



Description:




  • Performs functionally specialized administration tasks.

  • Proceeds with all day-to-day functional specific operations and applies IT systems.

  • Taking calls from operatives

  • first line support -Central DCC network - issues

  • Dealing with internal and external stakeholders, though no end to end customers -400 jobs per day



Required Skill Set




  • Excellent customer service

  • Good telephone manner

  • Call centre experience -energy business knowledge desirable

  • Team player - can be busy -eye for detail

  • Staying calm under pressure


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Charlene Thompson