FULL TIME CUSTOMER SERVICE ADMINISTRATOR

  • Location
    Lytham St Annes, Lancashire
  • Salary
    £8.45/Hour
  • Category
    Sales & Retail - Call Centre
  • Job type
    Temporary
  • Industry
    Sales and Retail
  • External Reference
    JN-072018-16724

2-minute walk from Lytham Train Station


Hours between 8.30am to 5.30pm Monday to Friday. 35 to 37 hours per week.


£8.45 per hour


Great opportunities available on our client site in Lytham offering core office hours. Modern and contemporary environment with great canteen facilities including Costa coffee!


Working in a fast paced environment you will be taking high volume of calls to be answered within 20 seconds. Expected to work to set KPI's/Service Level Agreement.


Core purpose will be to handle pre-submission telephone and email enquires from Financial Advisers.


Awareness of complaint handling process, endeavour to resolve any complaints online.


Ensure that Financial and Regulatory risk is mitigated using specified controls and procedures.


Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g Financial Conduct Authority.



Call handling experience is required along with effective time management, able to prioritise workload, good analytic and numerical skills.


Desirable: knowledge of Underwriting/Life Insurance/IFA's, ability to analyse Underwriting information and make decisions, knowledge of Business Continuity and Risk, competent on MS Office Suite/Work-flow and internal databases.














Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: sarah hughes