Full Time Duty Manager - Premium Lounge

  • Location
    Luton, Bedfordshire
  • Salary
  • Category
    Hospitality, Tourism & Travel - Hospitality, Tourism & Travel
  • Job type
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Adecco Aviation are very pleased to be supporting this premium airport lounge provider with their staffing at Heathrow Airport.

As Duty Manager, you will be the first point of contact for your team and you will support in managing the day-to-day running of the lounge, together with supporting your Manager as needed.

Day to day responsibilities include:

  • Being present in your lounge, working with your Team Leaders and being aware of busy "pressure points" and taking appropriate action;

  • Organising roster changes and communicating any changes to the relevant staff a required;

  • Briefing your team of any changes to levels of service or products;

  • Upholding all Health and Safety, EHO, accident reporting, evacuation and GDPR systems ensuring that they are all being fully adhered to and records completed and up to date;

  • Ensuring your team adhere to and uphold consistency in standard operating procedures, service flows, processes and procedures

You should possess excellent customer service skills, have the ability to work under pressure in a busy environment and be immaculately presented. You will have a positive and friendly attitude and be a clear communicator with strong organisational skills.

You should also have at least two years experience in a supervisory or management capacity in a premium hospitality environment and have some experience of stock management and order processing. Previous airport-based experience would be advantageous.

Please note this is a rolling-shift based position where a typical week is based on 37.5-40 hours on a 4 on 2 off shift pattern covering a combination of early and late shifts.

In order to be meet the criteria required, you will need to:

  • Be able to work any hours covering a 24/7 operation with no restrictions (i.e. study etc);

  • Be able to make your own way to Luton Airport 24/7;

  • Provide eligibility to work in the UK and undertake all checks necessary to obtain a full airside pass. This involves undertaking a criminal record check, completing general security awareness training and being able to provide 5 years of written references and support any gaps of 28 days or more

In return, you will be working for a prestigious organisation with "Cool Brand" status that together with the prospects for progression, offer a competitive rate of pay, free uniform and meals whilst on shift together with a wide range of other benefits after a qualifying period that include private healthcare and free lounge passes.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Simon Lanaway