Gateline Customer Service Assistant

  • Location
    Guildford, Surrey
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Transport & Logistics - Rail Transport

Our Gate-line Assistants, will provide a First-class service to our customers whilst ensuring their safety at all times.

They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively managing the Automatic Gates.

You will often be the first person and the last person our customers meet on their journey, therefore your role as gate line assistant is vital in upholding the safety and service to all customers.

You may be required at times to undertake roles such as bus replacement, crowd control and ticket checking.

You will receive an ID Badge that will enable you to travel to and from shift only on board the Clients trains only. You will be expected to travel within your region, and you will not be working at one set station, this has a positive aspect as it will open you up to more shift opportunities

Pay: £9.50
Hours: Varied and flexible Monday - Sunday
Duration: ASAP - On-going contract
Guildford, Aldershot, Brookwood


. Effectively operate the gates ensuring the safety of all who pass through them.

. Delivering excellent customer service by responding to customer enquiries as quickly and efficiently as possible.

. Report any incidents and undertake measures to ensure the safety of the station.

. Undertake ticket checks and pass any irregularities to Revenue Protection.

. Wear uniform and I.D badge when working on shift and travelling to and from that shift

Training will be given in all aspects of the role.

Training will be delivered via online training modules and classroom based training with a Gateline assessment once you have been shown the set up. You will be paid for the training and you will receive this once you have worked your first 5 shifts. Location of training to be confirmed


We are looking for people who have a strong background in Customer Service. They need to be an effective communicator as this is a customer facing role and some of the situations you are dealing with may be difficult ones therefore, excellent listening skills are required. Good written communication skills are required to aid you in producing reports. Training will be given in all aspects of the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Vicki Girling