German Speaking Customer Service Advisor - Amazon

  • Location
    Leicester, Leicestershire
  • Salary
  • Category
    Office and Secretarial - Administrator
  • Job type
  • Industry
    Office and Secretarial
  • External Reference

We are seeking German speaking Customer Service Advisors who are intelligent, personable and detail-orientated applicants with a desire to become part of an outstanding customer service team within Amazon. We are looking for proactive problem solvers who can excel in a fast-paced environment and ensure that all customer issues are swiftly resolved.

If you're looking for a fun, challenging and creative work environment then Amazon is the perfect place for you.

Location: Coalville

Payrate: £10.75 per hour

Hours: 40 hours per week

Must be fully flexible over 7 days as shift patterns vary, starts can be as early as 6am and finishes as late as 10pm.

As a German Speaking Customer Service Advisor for Amazon you will:

  • Assist customers via phone, email and chat.

  • Utilise a variety of software platforms to navigate through customer accounts, research and review policies and communicate the best possible solutions.

  • Liaise with internal departments and the company's distribution network to manage daily issues.

Our ideal candidates will possess the following skills and attributes:

Dealing with customers:

  • Ability to determine the needs of customers and provide solutions to queries in a timely and professional manner

  • Ability to empathise and prioritise the needs of customers

  • Represent the brands core values and culture at all times

  • Ability to resolve conflicts and set appropriate expectations with customers

Communication skills:

  • Ability to use email, chat and phone as a means of communicating with customers

  • Communicate in a professional and articulate manner with customers

  • Ability to accurately update and manage customer accounts

  • Computer skills:

  • Competent in using the internet and Microsoft software packages

  • Confident with using Instant Messenger and email


  • Fluent in German

  • Experience of dealing with customer service queries via phone, email and face-to-face

  • Ability to adapt and learn quickly

  • Strong familiarity of online shopping

  • Confident with navigating around the internet, using multiple browsers and tabs, and instant messenger tools

  • Proficiency in Windows operating systems and Microsoft Outlook.

  • Exceptional communication skills

Preferred qualifications:

  • Previous customer service experience

  • Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media.

Please note that, in order to meet our customer requirements, you must be willing to work over Christmas, at weekends and public holidays (this may be inclusive of Boxing day and New Years day). In addition, you must be able to commit to full attendance during a 6 week training period (no holidays can be taken over the initial 6 weeks).

To be considered for this exciting position, please click apply in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Eligibility to work in the UK at the start of the recruitment process.

Adecco is an equal opportunities employer

If you do not hear from one of our consultants within 7 days of applying for this role; please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Adecco Recruitment Team