German speaking customer services agent

  • Location
    London, Greater London
  • Salary
    £ 18000 - £ 21000 / Year
  • Category
    Hospitality, Tourism & Travel - Hotel, Hospitality & Catering Management
  • Job type
    Permanent
  • Industry
    Hospitality, Tourism and Travel
  • External Reference
    CW77551

Main Responsibilities




  • Contacting hotels by phone, email or fax to discuss present and future reservations

  • Select appropriate contracts and non-contracted hotels per sales requirements

  • Process bookings and inputting details/rates using our in-house system

  • Negotiate rates and conditions such as cancellation and payment policies

  • Provide suitable alternatives as and when required

  • Produce accurate documents/reports

  • General admin tasks

  • Dispute handling

  • Process deposits/refunds

  • Negotiate book outs, compensations and cancellation charges when needed

  • Prioritise workload per deadlines


Skills and Experience


Relevant Skills/Characteristics



  • Capable of handling high volume in a timely manner with accuracy

  • Ability to work under pressure

  • Professional and efficient telephone manner

  • Ability to Multitask

  • Superb interpersonal skills

  • Demonstrate team working

  • Loyalty and commitment when independently working

  • Outstanding time management and organisation skills

  • Preferred negotiation, customer service and problem solving abilities

  • Positive attitude towards change and great adaptability


Required Experience/Knowledge


Essential



  • German speaker

  • Excellent spoken and written communication skills in English

  • Sound knowledge of MS office applications

  • Previous experience within travel/hospitality industry, or admin/retail/logistics experience will be considered


Desirable.



  • Regional knowledge of Europe.

  • Previous experience within Hotel Group/FIT/Operations/Reservations


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Charis Woods