GG High Risk Transaction Team

  • Location
    Glasgow, Glasgow City
  • Salary
    £ 10.39 - £ 11.02 / Hourly
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Inbound Call Centre

To process a range of documents, information and data - using various systems within defined KPI and service levels. You will need to be comfortable making and receiving calls.

A Team Member is someone that has a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.

Accuracy and attention to detail is required when processing back office work, and the ability to handle a variety of incoming back office work and to identify where a case is out with their capability. Typically the job holder is very experienced and knowledgeable of a variety of products and processes as well as strong analytic mind.

The role works within a fast paced and challenging environment that has the customer at the very heart of everything we do. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations including those outside your own area.

Skills we can't live without

To be successful in this role, you'll need a rich combination of experience, proven skills and personal attributes. See below to find out if you're the person we're looking for.

Client (Customer) Focus: Committed to building excellent, long term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations

Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed quality standards.

Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in team building and seeking opportunities for cross functional working and collaboration.

Communication: Communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others viewpoints.

Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact jane savelli