Head of Content & Digital Enviroments

  • Location
    Barnet, Greater London
  • Salary
    £ 50000 - £ 55000 / Year
  • Category
    IT - Service Delivery/ITIL
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Job Title: Head of Content and Digital Environments

Department: Library and Learning Services

Responsible to: Director of Library and Learning Services


  • To assist the Director in delivering institution strategic priorities, and deputising for the Director as required, representing the directorate on designated university and external committees.

  • To contribute to strategic planning, management and development of Library and Learning Services; to contribute to financial planning to achieve an appropriate balance between resources deployed on physical collections, electronic resources, systems, space and staff.

  • To provide strategic leadership and direction to deliver consistently high standards of service for both on and off-campus users through academic liaison, and customer focused information resources and collections and working across teams within LLS.

  • Support university wide compliance with licenses, contracts and other regulations, including the management of copyright licenses and contracts for the supply and hosting of digital library services.

  • To line manage the Academic Services Manager, Digital Library and Collections Manager, Scholarly Communications Manager, and Archivist, and to lead, manage and motivate all the staff within the these teams. To oversee recruitment and selection, probation and performance management for these library staff.

  • Regularly contribute to the staff development programme and provide training for LLS and other UEL staff on new systems, processes and workflows.

  • To maintain and develop close links with academic Schools, ensuring LLS meets the learning, teaching and, research requirements of the academic community through, in particular, the team of Academic Services Librarians and the Scholarly Communications Manager and the collections offered.

  • Monitor developments in scholarly publishing and communications and in the delivery of collections and services to ensure the library service remains innovative and responsive to emerging trends in learning and research support.

  • Set standards and objectives for the Academic Services, Scholarly Communications, Archives and Digital Library and Collections teams in line with university and LLS strategies, bench-marking with other services in the sector, and reporting on relevant performance indicators as required.

  • Take the lead for LLS in supporting academic quality assessment & enhancement and maintaining up to date knowledge of curriculum and academic portfolio developments across the university.

  • Oversee the procurement of all information resources, exploring and implementing new business models (where appropriate) and instigating and managing projects to evaluate usage, measure impact, improve availability, and assess cost effectiveness of collections and information resources to support continuous development and improvement, making recommendations based on this data.

  • Chair cross-institution and/or cross-directorate groups as required to foster interdisciplinary collaboration (e.g., Academic Services and Scholarly Communications group).

  • Oversee archives and contribute to their use in the University's learning, teaching, and research as well as widening participation agenda, developing and establishing external partnerships with donors.

  • With other LLS management team members, develop methodologies to gather data and implement ways to measure return on investment and impact on student progression and outcomes.

  • With the Head of User Engagement, manage stakeholder relationships, ensuring good liaison with academic Schools, external partners and professional colleagues. This includes maintenance of appropriate service standards, bench-marking with other libraries and institutions, using suitable feedback mechanisms, reporting on service developments and ensuring this informs service planning and resource allocation.

  • To actively seek opportunities for project and research funding from internal and external sources, developing appropriate partnerships and preparing the necessary bids where appropriate.

  • Maintain and develop effective links with IT stakeholders to guide and influence the management of library related IT systems and develop new systems to meet strategic objectives.

  • To undertake such other duties and responsibilities as may reasonably be required within the level of the post

Local requirements:

1. Although based at a particular campus, the post holder will be required to work at any of our libraries as necessary.

2. A flexible approach to leadership and work is required.

3. The post holder will be required to work in the evenings and on Saturdays on a regular rota basis.


  • Demonstrable record of senior library management which includes strategic management, policy development and delivery of key objectives.

  • Demonstrable record of delivering digital library services.

  • Demonstrable record of resource management, including quality and risk management.

  • Demonstrable record of delivering support for learning, teaching, and research.

  • Demonstrable record of people management and staff development.


Ability to summarise and interpret complex, conceptual and specialist matters using a range of styles and media selected to meet the needs of a diverse audience.


Experience of setting high standards and determining the quality of service to be provided to achieve strategic goals including experience of partnership working.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Ashley Strachan