Head of Customer Insight

  • Location
    Braintree, Essex
  • Salary
    £36.00/Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-082022-269477
  • Category
    HR, Sales and Management - Operations Management

Head of Customer Insight



Adecco Chelmsford are currently recruiting a Head of Customer Insight for our reputable client based in Braintree.



Duties



  • To lead and design Customer Insight Plan's and other projects

  • Answering inbound calls, also making outbound calls to customers

  • Lead design and implement changes in business processes, culture, and behaviour across the business to continually improve customer experience

  • General Admin duties

  • Supporting and assisting customers through change



Skills required



  • Customer service experience is essential

  • Must be highly computer literate and confident on the phone when engaging with customers

  • Experience in the end to end customer journey

  • Ability to manage high performance teams



Location: Braintree, Essex


Salary: £70,000 depending on experience


Hours: 37 Hours a week, Monday-Friday


3 Month Temporary Contract


Benefits: Hybrid working, Free parking, Competitive Salary



Must have a Full UK Driving License and access to own vehicle

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Courtney Chandler