Head of Operations

  • Location
    Aylesbury, Buckinghamshire
  • Salary
    £ 45000 - £ 50000 / Year
  • Category
    Construction & Property - Property Management, Facilities Management
  • Job type
    Permanent
  • Industry
    Property
  • External Reference
    JN-102019-98552

Are you a positive driven individual who can lead and develop a team? Have you got experience of working as a 'hands on' Operations Manager? Are you results driven? Yes, then we would like to hear from you.


An exciting opportunity has become available for an experienced Head of Operations working for our client based in central Aylesbury. The Head of Operations will be responsible for coordinating, managing and directing operations to ensure that the business meets its financial, quality and customer service targets. Part of this position will also involve providing support to the Sales & Marketing team to enable them to focus on increasing revenue within their existing client portfolio.


The main duties and responsibilities for The Head of Operations will include:



  • Leadership and coaching

  • Ensuring agreed workloads/demands are delivered

  • Delivery of company's performance planning system, including analysis and root cause identification of the bi-weekly performance management system

  • Resolution of escalated issues and complaints

  • Responsible for the scheduling and delivery of training across the business units

  • Investigating and actioning under performance including disciplinary action

  • Recruitment

  • Ensure daily, weekly, monthly workload is cascaded, communicated and actioned

  • Process improvement

  • Supporting the COO for the Companies ISO 9001 Quality Management System, Trustmark scheme operator status and any other related disciplines

  • Control Centre Process improvement implementation

  • Supporting the change management process across the business

  • Chair the weekly resource planning meeting

  • Delivery of Control Centre Metrics performance



The Head of Operations will need to have operational experience, good analytical skills, the ability to manage performance and have a positive can-do attitude. A CII certificate in Insurance would be an advantage.


This position will be 75% office based with travel to client's offices as required. There will occasionally be a need to undertake travel to other offices to support general account management and good customer relationships.


If you are interested in this position, please contact Adecco Aylesbury or apply via this job site.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Nicola Palombo