Head of Tenancy Services and Caretaking (Interim)

  • Location
    South Croydon, Greater London
  • Salary
  • Job type
  • Industry
    Property and Housing
  • External Reference
  • Category
    Public Sector - Housing

  • Head of Tenancy Services and Caretaking

  • Public Sector - Local Authority

  • Full time - 36 hrs per week, Monday to Friday

  • Temporary role - 3 months with poissble extension

  • £550 per day Umbrella

  • Hybrid working - 2 to 3 days in office for meetings, remainder at home

Job Purpose:

As a member of the extended management team, the Head of Tenancy and Caretaking Services will work collaboratively across their department and with other Heads of Service and directors to ensure the effective and efficient development and delivery of council services that support departmental and council objectives.

As required, the postholder will participate in corporate management activities that cross over service or departmental boundaries.

The Head of Housing of Tenancy and Caretaking Services will be the professional lead for all aspects of housing service development and residents' scrutiny. Working alongside the senior leadership team within the housing division to focus on all aspects of housing development.

Reports to: Director of Housing - Resident Engagement and Allocations

Responsible for: To be the professional lead for all aspects of resident engagement

  • Service development and improvements

  • Tenant/leasehold scrutiny

  • Resident involvement and community development team

  • Housing safeguarding.

  • Caretaking Service

  • Tenancy Services

Corporate Accountabilities (all Heads of Service)

To take a "one Council" approach to deliver more effective outcomes and at all times avoid a siloed, single division or service area approach.

To actively role model the council's priorities and ways of working and the council's leadership framework and values.

To lead, manage and develop staff teams and ensure compliance with the council's performance management system and all HR policies and procedures

Be accountable for associated budget and have affordable plans in place to deliver the annual budget and Medium-Term Financial Plan.

Provide assurance that the services are compliant and performance monitoring is part of the corporate rhythm, and exceptions have robust action plans.

Service Accountabilities:

To work jointly with the director of housing resident engagement and allocations and other heads of service within the division to ensure the development and transformation of services that meet the new budget envelope in the medium-term financial strategy 2021-2024 is delivered.

As the professional lead for housing service development, to deliver a high quality new integrated housing service which is respectful and responsive to our tenants and leaseholders, managing all residential lettings regardless of tenure and funding base (HRA or GF).

To lead and work collaboratively with other council services, partners and residents on service development and improvements to ensure delivery of housing targets.

To ensure the development of the housing service with new housing strategies and policies. With particular focus on resident involvement.

Look at models for engagement across our housing estates

Manage a range of tenancy officers ensuring caseloads are balanced

To be the divisional lead for resident involvement, community development teams.

To lead caretaking teams to ensure cleanliness across the estates.

Liaise with repairs teams to ongoing problems using shared data to identify trends

Person Specification

Specific Minimum Qualifications and Expertise


  • Proven ability to lead a strategic team at a similar level through customer services and leadership capability

  • A successful track record and background of consistent achievement at senior management level in a local authority or large complex organisation.

  • Experience of establishing and implementing business planning processes and performance management systems to ensure appropriate and cost effective service delivery.

  • Demonstrable excellence in team management and service delivery in relation to the provision of customer orientated services that achieve successful outcomes.

  • Experience of working in partnership with a wide range of internal and external stakeholders / bodies including statutory bodies and organisations

  • Proven track record of working in a senior management role within housing, in a local authority or similar organisation

Knowledge and Skills:

  • High level of communication skills to persuade and engage audiences

and form positive relationships at all levels (internally and externally).

  • Ability to work in a collaborative way to transform service delivery including the ability to manage internal departmental relationships

  • Evidence of being a strong corporate player who will lead, motivate and inspire their teams and build a high performing culture.

  • A good knowledge of the relevant legal, policy and financial frameworks which apply to housing in a local authority environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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