Help Desk Operative

  • Location
    Tewkesbury, Gloucestershire
  • Salary
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrative Assistant

*New Job Opportunity* Help Desk Operative, £11 p/h Days and Nights*

Adecco are currently working with a client in the Tewkesbury area. We are looking for Help Desk Operative to join a well-established and friendly team.

This would be a great opportunity for someone looking for a full time, permanent role working for a great international company.

This role will see you being a key point of contact working as part of a busy helpdesk environment in which no phone call is the same! You required to work as part of a small team in a control room. The helpdesk can expect to receive up to 9,000 requests per month from our customer and will be responsible for processing and completing any work orders following these calls.

Role requirements, but not limited to the following:

  • Assisting with the creation and administration of contract related work orders.

  • Manage and coordinate enquiries and requests from the customer.

  • Handle and filter incoming calls in accordance with procedures

  • Process work orders from the customer

  • Act as a point of escalation

  • Manage key site based electronic systems and process escalate faults via the processes

  • Alarm management, Access card production and work order Management for the client

The Ideal Candidate would have the following:

  • IT literate to an intermediate level with a good working knowledge of Google based systems

  • Quality Awareness - achieve a high level of accuracy

  • Excellent attention to detail

  • Excellent interpersonal skills

  • Customer Focused

  • Ability to work under own initiative

  • Ability to work to deadline

  • Ability to stay calm and prioritise in busy situations

Hours: 24/7- 12 hour shifts of 4 on 4 off (4 days on, 4 days off then, 4 nights on 4 nights off)

Pay: £11 p/h


� Company pension scheme

� Employee Discount Scheme

� Progression, training, and development opportunities

� Real career progression within a large international company

*If you would like to know more information please call today on 01905 732790 or email *

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Chloe Winney