Helpdesk Administrator

  • Location
    Winsford, Cheshire
  • Salary
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Temporary contract
  • Industry
    IT and Telecoms
  • External Reference

Helpdesk Administrator

Adecco are proud to be recruiting for a Helpdesk Administrator to support the Cheshire Constabulary Shared Service Team in the logging and resolution of system queries and problems.

Based in the Winsford HQ, the post is Fixed Term until March 2022 minimum. Hours are full time within office hours, salary is £23817p/a.

Key Duties

- Logging all incoming system queries and issues via an online helpdesk

- Contacting users to troubleshoot problems

- Providing resolution where possible- e.g. password reset, access requests, provide advice and guidance on system queries

- Logging higher level support tickets and referring to specialist team or suppliers

- Working to service level targets

- Managing own workload and effectively manage priorities and escalations

- General admin support to department


- Experience using HR or Business Systems

- Strong problem-solving skills

- Confident IT user

- Phone and email customer support experience

- Experience in an admin based role

In return you will receive a high standard of training, as well as access to facilities at the HQ site (free parking, canteen and break rooms, sport and wellbeing facilities).

Offer is subject to a police background check.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rachel Foulkes