Helpdesk Adviser

  • Location
    Canterbury, Kent
  • Salary
  • Category
    Office and Secretarial - Office Assistant
  • Job type
    Temporary contract
  • Industry
    Hospitality, Tourism and Travel
  • External Reference

Are you available Immediately? Do you have Telephone Experience? Do you have great Customer Service?

If you have answered yes to the above then please read on....

Adecco Recruitment in Ashford are working with a well known Organisation that are recruiting for a Help desk Advisor to join them on an On Going Temporary basis.

Help desk Adviser

Initially you will be dealing with calls and emails and gradually learning the other details of the role later on.

Initially the client is wanting a candidate to join then during the day time hours so that you can receive the necessary training which is between the hours of 6:00am and 10:00pm.

Hours: You will be required to work 7.5 hours a day but shifts can vary 6:00 - 2:00pm / 2:00pm -10:00pm.

Location: Canterbury, Kent

Duration: On Going Temporary Assignment

Salary: £9.30 an Hour - Raising to £10.30 an Hour after 12 Weeks

Start Date: Immediate start for the successful candidate

Requirements: Accurate, Clearly spoken and direct, organised and able to manage your Time.


§ Provide an effective and polite Service Centre experience
§ Call handling - answering enquiries, forwarding traffic to requested locations
§ Provide an effective service in relation to bed bureau requirements
§ Responsible for paging systems, emergency and alarm calls, ensuring agreed policies and protocols are
carried out and complied with
§ Update telephone record
§ In the event of a breakdown of the system operate contingency plans
§ Maintain rosters and on call information
§ Receive calls to help desk and follow agreed procedures for recording, initiating action and response to
§ Monitoring of the live CAFM system, ensuring the correct task escalation process is followed.
§ Follow agreed procedure to activate Service Centre job processes
§ Follow agreed policies with regard to Major Incidents, Fire alarms etc
§ Liaise with other departments over Service Centre queries
§ Arrange taxi booking through non patient transport
§ Maintain the Car Parking Intercom system out of hours and reporting any system failures.
§ Dispatch jobs departmentally to relevant services from incoming calls to the Help desk Service Centre

If this sounds like the role for you then please email you CV or call 01233 646 632

The Adecco Group is the largest staffing firm in the world and a Fortune Global 500 company as well as being within the top 10 of Great Places to work in the UK so please apply now or call Charlotte on 01233 646632.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Poppy Curtis