Helpdesk Analyst (PV Systems Junior Associate)
- 200ph max pay rate p
- 15th Aug 2022 start
- Full time, 37.5 hours per week. Ideally split between Maidenhead and WFH. Fully remote working is possible.
Main Responsibilities and Accountabilities:
- Monitor PV.Systems Mailbox and PV.SystemsSupport Distribution List on a daily basis (including incremental ETL/PV Mart Refresh alerts).
- Support creation of Service Requests, Incidents, and Changes (TBD) in ServiceNow Portal in real time for all the queries received by PV Systems related to Safety Database (& PVQ) from different Business Functional Units.
- Manage the Safety Database (& PVQ) related Service Requests, Incidents, and Changes (TBD) in ServiceNow Portal by assigning to the right group/personnel and keeping them on track with regular updates by discussing either with PV Systems Sr Associate or PV Systems Head.
- Support the Management of PV Systems Trackers - Systems Requests, IQVIA and Change Control as per the internal standards ensuring they are always up to date. Communication to be done to all the impacted stakeholders.
- Monitor the receipt of Daily (PVQ-03), Weekly (PVQ-01) and Monthly (PVQ-02, PVQ-04) PVQ (or Cognos) reports and ensure they are triggered to intended recipients. Also, notify PV Systems Sr Associate if observed otherwise.
- Support maintaining the backup of PV Systems Trackers, latest version of the Argus CBD and upload of Vendor Worklogs, User Access Request Forms to the Seqirus SharePoint on a weekly basis.
Ensure the assigned tasks are performed with high quality and consistency demonstrating
- great verbal and written communication skills while liaising with external case processing team, external service providers and any other internal stakeholders.
Position Qualifications and Experience Requirements:
Bachelor's degree in science background
Experience working with Incident and change management systems
* Excellent written and verbal communication skills
|
* Proficiency in using Microsoft office suite of products
|
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy
To speak to a recruitment expert please contact
andrea redmond