Helpdesk Analyst (PV Systems Junior Associate)

  • Location
    Maidenhead, Berkshire
  • Salary
    £200.00/Daily
  • Job type
    Contractor
  • Industry
    IT
  • External Reference
    AR11228
  • Category
    IT - IT

Helpdesk Analyst (PV Systems Junior Associate)



  • 200ph max pay rate p

  • 15th Aug 2022 start

  • Full time, 37.5 hours per week. Ideally split between Maidenhead and WFH. Fully remote working is possible.


Main Responsibilities and Accountabilities:



  • Monitor PV.Systems Mailbox and PV.SystemsSupport Distribution List on a daily basis (including incremental ETL/PV Mart Refresh alerts).




  • Support creation of Service Requests, Incidents, and Changes (TBD) in ServiceNow Portal in real time for all the queries received by PV Systems related to Safety Database (& PVQ) from different Business Functional Units.




  • Manage the Safety Database (& PVQ) related Service Requests, Incidents, and Changes (TBD) in ServiceNow Portal by assigning to the right group/personnel and keeping them on track with regular updates by discussing either with PV Systems Sr Associate or PV Systems Head.




  • Support the Management of PV Systems Trackers - Systems Requests, IQVIA and Change Control as per the internal standards ensuring they are always up to date. Communication to be done to all the impacted stakeholders.




  • Monitor the receipt of Daily (PVQ-03), Weekly (PVQ-01) and Monthly (PVQ-02, PVQ-04) PVQ (or Cognos) reports and ensure they are triggered to intended recipients. Also, notify PV Systems Sr Associate if observed otherwise.




  • Support maintaining the backup of PV Systems Trackers, latest version of the Argus CBD and upload of Vendor Worklogs, User Access Request Forms to the Seqirus SharePoint on a weekly basis.



Ensure the assigned tasks are performed with high quality and consistency demonstrating



  • great verbal and written communication skills while liaising with external case processing team, external service providers and any other internal stakeholders.



Position Qualifications and Experience Requirements:


Bachelor's degree in science background


Experience working with Incident and change management systems












* Excellent written and verbal communication skills



* Proficiency in using Microsoft office suite of products
















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To speak to a recruitment expert please contact andrea redmond