Helpdesk Analyst (PV Systems Junior Associate)

  • Location
    Maidenhead, Berkshire
  • Salary
  • Job type
  • Industry
  • External Reference
  • Category
    IT - IT

Helpdesk Analyst (PV Systems Junior Associate)

  • 200ph max pay rate p

  • 15th Aug 2022 start

  • Full time, 37.5 hours per week. Ideally split between Maidenhead and WFH. Fully remote working is possible.

Main Responsibilities and Accountabilities:

  • Monitor PV.Systems Mailbox and PV.SystemsSupport Distribution List on a daily basis (including incremental ETL/PV Mart Refresh alerts).

  • Support creation of Service Requests, Incidents, and Changes (TBD) in ServiceNow Portal in real time for all the queries received by PV Systems related to Safety Database (& PVQ) from different Business Functional Units.

  • Manage the Safety Database (& PVQ) related Service Requests, Incidents, and Changes (TBD) in ServiceNow Portal by assigning to the right group/personnel and keeping them on track with regular updates by discussing either with PV Systems Sr Associate or PV Systems Head.

  • Support the Management of PV Systems Trackers - Systems Requests, IQVIA and Change Control as per the internal standards ensuring they are always up to date. Communication to be done to all the impacted stakeholders.

  • Monitor the receipt of Daily (PVQ-03), Weekly (PVQ-01) and Monthly (PVQ-02, PVQ-04) PVQ (or Cognos) reports and ensure they are triggered to intended recipients. Also, notify PV Systems Sr Associate if observed otherwise.

  • Support maintaining the backup of PV Systems Trackers, latest version of the Argus CBD and upload of Vendor Worklogs, User Access Request Forms to the Seqirus SharePoint on a weekly basis.

Ensure the assigned tasks are performed with high quality and consistency demonstrating

  • great verbal and written communication skills while liaising with external case processing team, external service providers and any other internal stakeholders.

Position Qualifications and Experience Requirements:

Bachelor's degree in science background

Experience working with Incident and change management systems

* Excellent written and verbal communication skills

* Proficiency in using Microsoft office suite of products

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

To speak to a recruitment expert please contact andrea redmond